Warranty and Return Policy

Warranty and Return Policy

Boutique of Blue generally offers a warranty to all products, unless stated otherwise.

Please notify Boutique of Blue within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask that you please provide images of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. We ask that you also describe the problem precisely and provide evidence to support your claim, as well as stating whether you are requesting a replacement, repair, refund or credit.

Refunds generally take up to 2 working days to process, and we will notify you once the refund has been processed. However, please allow an additional 5 working days for your financial institution to process the refund.

A refund or replacement will not be provided if products have been misused, mishandled or
mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.